Unfortunately, my experience with Roofle did not meet my expectations. While the marketing was compelling, I found the customer service to be less helpful than anticipated, and the pricing seemed too high for a tool that primarily generates soft budget proposals. I had hoped Roofle would deliver on the promises in its advertising, but it fell short for me.
I have since canceled my subscription. Upon doing so, I immediately lost access to my dashboard, which was disappointing, as I had hoped to download my lead entries for future marketing efforts. Additionally, a persistent pop-up remains on my homepage, which seems to be related to backend HTML coding on my site.
I appreciate the innovation Roofle is striving for and hope the technology evolves in the future. Perhaps I’ll reconsider becoming a customer again once improvements are made..
Deborah StencelFort Wayne, INFeb 19, 2023
Poor communication. Hidden charges. Contract was misleading. Came back with an extra $1200 in charges for entirely foreseeable amount of material on roof. They made thier quote by sateliite image without seeing the hosue. and then claimed they had to charge extra for the number of layers on the house. Crew left a mess in the FRONT YARD (shingles, sheeting, plywood, and THREE LADDERS). Why these weren't stored on the driveway (there is a whole paved section not infront of the garage door that would have been perfect) or at the least in the backyard, I have no idea. Garbage and roof detritus all around the house. Crew told us they weren't paid enough to care. Begged and begged for items to be removed or if they were determined fro me to have them moved. I was unable to lift most items at their weight. Received ticket from the city and the neighbors were peeved. Plus the grass died in an 9'x 4' area. Their nonsense delayed sale of home which probably cost me $10k. Use a local business.
The work itself was fine and done timely (once they started). The quote was lower than others (but when I account for the the delays and the cost of removal of their garbage, it wasn't such a bargain after all).
Ryan ChitwoodOmaha, NEFeb 18, 2023
Jeremy EittreimDenver, COSep 14, 2022
Hard to believe I'm 42 and this was my first actual roof replacement. Travis and his team turned what i thought was going to be a nightmarish process due to me being out of state at the time into a seamless and easy process he called or texted on every step. They had the material there one day and the roof off and back on the next. If I could give more than 5 stars I would.
Todd LancasterAtlanta, GAAug 17, 2022
Anita SwindellFort Wayne, INJul 2, 2022
This was about the easiest way to go about getting a complete roof replacement. May be a little unconventional, but with today's modern technology available, it definitely saves a lot of stress abd time. My new roof is beatiful!
Gary KernsOmaha, NEJun 21, 2022
Roofle did an outstanding job replacing my roof. Travis communicated well with us i will highly recommend them and will used them again.
Jayson WardMinneapolis, MNJun 12, 2022
The staff at roofle was very professional and their web app technology was nice and worked (for the most part). They got the job done well and in a timely manner. I was hit with a surprise extra $2k at the end that I wasn't expecting which was jarring. My roof had several layers of old roof shingles underneath that had to be removed as well as the top layer. I wish someone would have told me that that can happen and to be prepared to a much larger bill if it does. I felt that a professional roofer would have been able to see there was extra layers on an initial inspection (especially 3 extra layers).
Ronald CroteauDenver, COJun 2, 2022
Kim ZirkleAtlanta, GAMay 8, 2022
They were on time and did a excellent job on our roof. And every one was polite and very professional and did it all in one day. I would give them 5 stars every time someone would ask us about them. Big Dog roofing and Roofle did a excellent job.
